Refund policy

We do not offer refunds or replacements when customers enter the wrong shipping address. However, we offer refunds if you meet the following conditions:

Items must be returned in the same condition as you received them, using our return label provided by our customer service representatives.
Email us at info@bootyandbra.com with your name, order number, and the reason for requesting a refund.

We offer a 30-day money-back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund, which may take 3-5 business days to process through your bank.

Do not send your purchase back to the address from which it came.

Returned to Sender

If you provide the wrong address and your order is returned to us by mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing, or insurance. A 30% restocking fee will also be deducted from the refund.

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier, or they end up lost in transit. In cases where we do not receive the package back, we can provide a 50% store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.

Clearance Items

Items sold on clearance cannot be returned or refunded. They may not include original packaging, and we make no guarantees about the condition of these items.

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately, we can’t offer you a refund or replacement.

International Shipping

Customs duties, taxes, and charges are not included in our base price. This is the shopper’s responsibility as each country has different customs duties and taxation laws.

For inquiries and any other concerns, you may contact us through the following channels:

Email: info@bootyandbra.com
Call/SMS: ✆ 803-327-8433
Store Hours: Mon-Fri 9am-5pm (EST)

RETURN & EXCHANGE PROCESS FLOW

At Booty and Bra, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Return Policy:

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.
All online order returns, refunds, and exchanges must be made through our returns process via our customer service team at info@bootyandbra.com or you can give us a call or SMS at 803-627-8433.
Please note, any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM:

Initiate Return/Exchange:
Send an email to our customer service support team at info@bootyandbra.com with your name, order number, picture of the defective product/incorrect item, and reason for return/refund.
Review Process:
As soon as we receive the request, our customer service team will review the order and provide feedback within the next 24-48 hours.
Return Label:
If the order qualifies for a return/refund, our team will send you a return label to your email address.
Packaging and Shipping:
Package your return using the return label from our customer service team and drop it off at a UPS facility. Use the return label sent by our customer service team. Do not send returns to the original address.
Processing Return:
You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
Refund your original form of payment in 3-5 business days.
Send a replacement of the order and have it ready within the next 72 hours.

Delivery Issues:

If your tracking number states your order was delivered, but you claim you did not receive it, we must rely on the tracking number. We require you to provide a claim ID from the local post office and validate it. As soon as the review is complete, we will send a replacement.

Restocking Fee:

We charge a 30% restocking fee for any custom apparel, flags, and custom design items.

Contact Us:

Have more questions? Reach out to our Customer Support Team at 803-627-8433 from 9am -5pm Mon-Fri, or email info@bootyandbra.com.